American Medical Response Selects Business Objects for Enterprise Performance Management

SAN JOSE, Calif. – August 9, 2004 -- Business Objects, (Nasdaq: BOBJ; Euronext Paris ISIN code FR0004026250-BOB), the world’s leading provider of business intelligence (BI) solutions, today announced that American Medical Response (AMR), the nation’s leading medical transportation company, has selected Business Objects for a business intelligence deployment that will ultimately reach 18,000 employees across the company. Business Objects is now the enterprise BI standard at AMR and a key driver behind the company’s enterprise performance management strategy.

AMR, which provides ambulance service to more than four million patients each year, purchased BusinessObjects™ Dashboard Manager and BusinessObjects™ Performance Manager to provide performance management dashboards and business analytics to executives and managers across North America. The dashboards powered by Business Objects solutions benefit AMR by providing the company with an in-depth look into operations, customer service, and company profitability.

“AMR serves more communities and customers than any other private ambulance service provider in the nation, and this translates into massive amounts of data we need to manage. We chose Business Objects to better monitor how well we are serving our customers, employees, and shareholders” said William Tara, CIO at AMR. “We expect Business Objects to give us the ability to do in-depth analysis of our business and help us operate more efficiently.”

“The numbers that any successful company tracks are certainly mission critical in terms of the financial health of the business. But in AMR’s case, the numbers are not just mission critical, but life critical,” said Chris Caren, vice president of corporate marketing for Business Objects. “Organizations such as AMR understand the importance of an enterprise performance management strategy. We look forward to working with AMR as it rolls out Business Objects solutions.”

About American Medical Response
American Medical Response, Inc. (www.amr.net), the nation's largest provider of medical transportation, is locally operated in 32 states. More than 18,000 AMR paramedics, EMTs and other professionals transport over four million patients nationwide each year in emergency, critical and non-emergency situations. AMR, a wholly owned subsidiary of Laidlaw International, Inc. (NYSE: LI), is headquartered in Greenwood Village, CO.

About Business Objects

Business Objects is the world's leading business intelligence (BI) software company. With more than 35,000 customers worldwide, including over 80 percent of the Fortune 500, Business Objects helps organizations gain better insight into their business, improve decision making, and optimize enterprise performance. The company's business intelligence platform, BusinessObjects™ XI, offers the BI industry's most complete and trusted platform for performance management, planning, reporting, query and analysis, and data integration. BusinessObjects XI includes Crystal Reports®, the industry standard for enterprise reporting. Business Objects has built the industry's strongest and most diverse partner community, and also offers consulting and education services to help customers effectively deploy their business intelligence projects.

Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company's stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More information about Business Objects can be found at www.businessobjects.com.

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Business Objects, the Business Objects logo, Crystal Reports, and Crystal Enterprise are trademarks or registered trademarks of Business Objects SA or its affiliated companies in the United States and other countries.


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