Business Objects Lands CareFirst BlueCross
BlueShield Contract for Analytic Applications
San Jose, Calif. - January 20, 2003 -- Business Objects (NASDAQ: BOBJ), the world's leading provider of business intelligence (BI) solutions, today announced that CareFirst BlueCross BlueShield, a not-for-profit healthcare company with almost 3.2 million members in the Mid-Atlantic region, selected analytic applications from Business Objects to provide hospitals and healthcare professionals with the latest information on claims and payment history. This transaction occurred in Q3 2002.
The contract includes BusinessObjects™ Application Foundation, an analytic application framework to build an application that will enable associates and eventually providers to access claims and patient information via a dashboard that will be available on the company extranet. In addition, CareFirst purchased BusinessObjects Data Integrator, which provides an end-to-end business intelligence solution.
CareFirst also purchased BusinessObjects Contact Center Analytics, which allows managers and executives to access information and analysis on all customer contact channels, from telephone call centers to web and email based services. This provides a single, unified view of corporate information in a web-based business dashboard, including the capability to monitor everything from the skill level of the employees working in the contact center to complaints and customer satisfaction surveys.
An "early warning" system can be deployed to alert executives to critical business changes. This could help reduce the amount of time to answer customer questions, and allow monitoring of the cost of cases that require contacting the customer more than once.
"By choosing analytic applications from Business Objects, CareFirst improves customer service by increasing the efficiency and cost-effectiveness of their contact center," said Dave Kellogg, senior group vice president, worldwide marketing, at Business Objects. "We welcome CareFirst as the latest customer to choose our data integration product to save both time and money in rapidly transforming their patient and insurance data into a corporate asset."
About CareFirst BlueCross BlueShield
CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company which, along with its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products, direct health care and administrative services to nearly 3.2 million individuals and groups in Northern Virginia, the District of Columbia, Maryland and Delaware.
CareFirst, Inc. is managed and controlled by a Board of Directors. The company, charters in Maryland, operates through three wholly owned affiliates: CareFirst of Maryland, Inc., and Group Hospitalization and Medical Services, Inc., doing business in the Washington, D.C. area under the name CareFirst BlueCross BlueShield; and BCBSD, Inc., doing business as Blue Cross Blue Shield of Dela
About Business Objects
Business Objects is the world's leading business intelligence (BI) software company. With more than 35,000 customers worldwide, including over 80 percent of the Fortune 500, Business Objects helps organizations gain better insight into their business, improve decision making, and optimize enterprise performance. The company's business intelligence platform, BusinessObjects™ XI, offers the BI industry's most complete and trusted platform for performance management, planning, reporting, query and analysis, and data integration. BusinessObjects XI includes Crystal Reports®, the industry standard for enterprise reporting. Business Objects has built the industry's strongest and most diverse partner community, and also offers consulting and education services to help customers effectively deploy their business intelligence projects.
Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company's stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More information about Business Objects can be found at www.businessobjects.com.
