Customer Spotlight

Business Objects helps Fox Filmed Entertainment standardise reporting across the enterprise, enabling the company's developers to generate reports five times faster than before.

Business Objects helped France Telecom overhaul its information architecture to become more competitive and collaborate closely with its customers and suppliers. Business Objects offered a solution to support France Telecom's global management initiatives, providing a clear 360-degree view of its business.

Sky Brazil, the leading provider of direct-to-home satellite TV services in Brazil, chose to implement BI technology from Business Objects to monitor its customer preferences and behaviour.

With Business Objects dashboard technology, T-Mobile gives departments a transparent view of how well customer expectations are being met. It's quick to implement, easy to use and maintain, and allows T-Mobile to simultaneously handle multiple customer issues.

Telecom Italia Mobile Business Objects provided an open and scalable platform that could easily adapt to the different, constantly evolving systems TIM had in place to ensure quick information retrieval with minimal resource constraints.

Vodafone uses Business Objects BI software to deliver the customer insight required to develop and target the right services and increase market share.

PepsiCo trims procurement processes to save an expected $10 million.

Unilever uses BusinessObjects Data Integrator to jumpstart growth strategies and increase revenue.

BP implements a reporting infrastructure with Business Objects software to deliver strategic information across the business to 35 countries.

London Electricity makes better business decisions on sales performance, adoption of new products and customer service through improved reporting with BusinessObjects.

National Grid Transco standardises on Business Objects globally for one consistent view of performance information in order to boost operational performance and drive down costs.

Powergen uses Business Objects software to access information that provides the company with a strategic understanding of the energy market and enables it to interpret what is happening in the marketplace faster.

Credit Agricole uses Business Objects for centralised HR management to more effectively manage its workforce, provide a better quality of service to employees and ensure pay levels are in line with regulatory constraints.

Credit Suisse uses Business Objects for corporate real estate management. One consistent view of property profit and billings data is saving time and money.

Dresdner automates credit risk analysis to improve loan recovery rates.

Global Asset Management (GAM) work closely with Business Objects to develop a business intelligence strategy that underpins both its day-to-day operations and fund management reporting.

Gerling Insurance uses BusinessObjects for immediate access to key information on policies, claims, premiums and business trends.

HBOS uses reporting and analytics software from Business Objects for a consolidated supplier relationship management system that ensures excellent cost management throughout the procurement process. The resulting low cost:income ratio makes HBOS one of the most efficient banks in Europe.

Business Objects offers a reporting bandwidth that enables UBS to manage its extensive operations objectively, plus stellar support for the UBS operational strategy of complete renewal of its application systems.

West Bromwich Building Society develops an executive dashboard using software from Business Objects in order to improve performance management and meet compliance obligations.

The French Army has built an information management application with Business Objects to track and manage salary entitlements and cost accounting for 40,000 Ministry of Defence and civilian army personnel. The Army plans to extend this business intelligence system to include a further 170,000 salaried personnel of active and reserve military personnel and for the management of mission expenses and procurement.

London School of Economics improves efficiency and reduces costs using BusinessObjects to provide real-time information to students and teachers on-line

London Borough of Newham uses BusinessObjects for analysis that enables it to maximise the benefits that citizens can claim - it has increased the amount of benefit delivered to citizens by £2 million over 4 years - improve quality of service and ensure that Newham Borough Council is making cost effective decisions

Staffordshire Police becomes one of the top-performing UK Forces as a result of standardising on Business Objects software to analyse crime information and to track and manage police performance. Users now have real-time access to information that previously took days or even weeks to deliver.

Stockport College implemented Crystal Enterprise to create a single, consolidated reporting infrastructure. This has transformed its analysis of student recruitment, retention and achievement and has significantly improved its performance, taking it to the top 25% of colleges for achievement.

Veterinary Laboratories Agency uses BusinessObjects to analyse and share up-to-date disease surveillance information - including the Foot and mouth crisis - between local vets, the VLA, other public health bodies and central government.

Emergency Medical Associates wanted to expand the Business Objects technology it used for managing emergency room financials and customer satisfaction to also track disease outbreaks.

Leicester Royal Infirmary uses Business Objects software to deliver strategic information that enables managers and clinicians to monitor performance and improve patient services.

De Baer, a corporate clothing manufacturer, strengthens its relationship with customers by providing them with access to account information reports via a Business Objects extranet.

Maxtor dramatically improves supply chain operations, saves thousands of man-hours.

Peugeot provides dealers with the ability to access and analyse key sales, financial and market information via a Business Objects extranet.

Volkswagen improves customer service and satisfaction by using WebIntelligence from Business Objects to provide over 10,000 employees with real-time access to supplier and customer reports relating to online requests and negotiations, vehicle launches, and vehicle capacity management and tracking. In addition, Volkswagen plans to extend a Business Objects-powered extranet to its suppliers and brokers.

AstraZeneca has standardised on Business Objects for global R&D project management in order to speed development, better manage costs and ultimately accelerate drug time-to-market for competitive advantage.

Eli Lilly accelerates the development and manufacturing process with Business Objects.

BetFair uses BusinessObjects to analyse customer betting transactions in order to spot fraud and improve customer relationship management.

McDonald’s standardises on BusinessObjects to access and analyse company performance and gains a return on investment within 9 months. The company saves 500 man-hours per month, can ensure drive thru outlets meet a 90-100 second serve time and customer problems are dealt with early, resulting in zero complaints in 500 stores over 2 months.

Mitchells & Butlers, the company that manages over 2,000 pubs including All Bar One and O’Neills uses BusinessObjects Data Integrator to access large volumes of data from disparate sources and improve analysis and sharing of this information throughout the company.

Opodo uses BusinessObjects software to analyse customer, purchase and partner data generated by its online world travel service in order to optimise operational performance and customer satisfaction.

Punch Taverns uses BusinessObjects to ensure a successful Pub merger and acquisition strategy.

QXL.com further develops its online auction community using Business Objects software to improve its understanding of customer behaviour and enhance information flows to corporate partners.

Somerfield builds a management dashboard with Business Objects software to provide senior executives and over 1,200 store managers with an integrated view of key performance indicators (KPI's) across the business.

Tesco has created a centralised MIS solution based upon Business Objects
enabling it to monitor a single set of key business performance indicators globally. This consistency is crucial for Tesco and will enable meaningful international performance comparisons that will inform ongoing expansion.

United Co-operatives is reinvesting profits to achieve further growth through acquisition, new stores and refurbishment. Consistent, accurate information delivered by Business Objects has already generated savings of £1.4 million and will ensure that success of new acquisitions can be monitored and quantified to maximise investment.

Virgin Retail use Crystal Reports to create a multi-store, web-based reporting system to increase sales and reduce costs.

The AA uses Business Objects software for detailed performance analysis to improve operational efficiency, save costs, reduce customer attrition and ensure high levels of customer service. As a result the company has already identified savings in excess of £1 million.

FedEx Express has standardised on Business Objects to tailor services and marketing campaigns to specific customer needs, enhancing the quality of service to its one million customers and maximising revenue generating opportunities.

GIST provides its supplier and retail clients with complete visibility of their supply chain with access to reports on sales and stock via a Business Objects extranet.

Guinness Housing Trust, one of the largest housing associations in the UK, is using Business Objects both to meet regulatory reporting requirements and provide the information and performance monitoring required to improve efficiency and customer service. The solution has won plaudits from both IT experts and independent benchmarking organisations and is creating significant interest amongst other housing associations.

Johnson Service Group’s corporate workwear clients used to wait up to 3 weeks for account information but now have immediate access to reports via a Business Objects extranet.

South East Water has implemented Business Objects to provide a consolidated view of disparate data sources and information query and analysis for improved financial reporting, customer understanding and trends in water demand and supply. As a result, the company is optimising water supply and has achieved a significant reduction in its £6 million annual electricity spend.

WHSmith News provides supply chain visibility for suppliers and retail customers by providing them with access to performance reports via a Business Objects extranet.

British Airways uses Business Objects software to deliver strategic information across the business worldwide. This supports CRM, yield management, revenue management, flight punctuality and baggage handling.

Eurostar's objective is to build both business and leisure traffic on the London/Paris and London/Brussels travel routes. Business Objects has helped the company to improve operational efficiency, maintenance and on-time performance to enhance customer service and maximise capacity.

IT services provider, Atos Origin, improves customer services while reducing costs with BusinessObjects Application Foundation.

BT Consulting & Systems Integration
In addition to implementing Business Objects solutions for clients, BT Consulting use a Business Objects dashboard for internal performance management.

Business Objects improves forecasting and cuts costs with Dashboard Manager.

Butler Technologies consultants working onsite with clients are able to receive up-to-the-minute reports with BusinessObjects InfoView Mobile.

Hewlett-Packard has standardised on Business Objects to provide 15,000 users with operational reporting, query and analysis and performance management dashboards in order to monitor and manage its manufacturing, product and sales supply chain.